Returns & Exchanges Policy

Returns & Exchanges Policy

If you are not satisfied with your purchase, you may exchange or return it for a refund within 30 days from shipping from our warehouse (excluding shipping and handling charges) Note: you may exchange or return it for a refund within 14 days from delivery for pre-owned items. It is subject to a Return Merchandise Authorization from
Crocodileviet.com. The cost of shipping will be deducted from your total refund. You can request an RMA (Return Merchandise Authorization) number by going to the Return Center or by calling Crocodileviet.com. Some items on Jomashop.com may be considered special items and may have a limited return policy (please see the Special Orders section below). All purchases, accessories, serial-numbered security tags (if provided), and packing materials must be in new condition to avoid refusal of the returned merchandise or restocking fees.
All returned or exchanged items must be:

• In new condition
• In their original packaging
• Must include all packing material, blank warranty cards, manuals, and accessories.
• Ship via insured ground service (USPS or UPS) with a tracking number. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.

ANY SIGNS OF WEAR OR REMOVAL OF PARTS WILL RESULT IN REFUSAL OF YOUR RETURN.

If there are any noticeable discrepancies or damages when recieving your purchase, or if the wrong item was delivered, please refer to the What to do if there is a discrepancy with your order.

Special Orders

Select items sold on Jomashop.com may be considered a “Special Order” and subject to a limited return policy. A “Special Order” may be:

Items that we do not have in the warehouse
Items that we do not have listed on our website that are special ordered from our distributor
All orders that have a sale price equal to or greater than $4,000.

The return of these items/orders will have a restocking fee of 8% or final sale policies unless otherwise agreed by the Jomashop.com staff via mail, fax, or e-mail.

Need help?
Contact a member of our customer service team by:

Calling us at (+84) 868-933-933 (iMess, WhatsApp, Telegram)